FAQ

 

CARE INSTRUCTIONS

Our jewelry is hand-made and hand-produced individually and in small batches. To preserve the quality, please take extra care and keep pieces cool and dry. In particular, we recommend keeping your collection pieces in the box we package them in to preserve their quality. 

For collection orders, one jewelry box will be included in the order. All other orders are packaged in a silver pouch.


ACCEPTED PAYMENTS

All major credit cards, including digital wallets such as Apple Pay, PayPal, AliPay and WeChat Pay. For payment via cashier’s or personal check, please email us!

RETURNS

All pieces are made to order for you, therefore, no returns and / or exchanges.

CANCELLATION

Orders can be canceled for a refund less a $10 fee for restocking. Cancellations cannot be made after production has already started.

SIZING / CUSTOMIZATION

Standard sizes:

Chokers are made for a 13” neck

  • This measurement is most common. You can always use a measuring tape and wrap it around your neck (flush!) to find your measurement.

* Pieces can be customized for any measurement! Typically for a $3 customization fee. Customization to increase size by more than 4 inches from the standard size will be a special customization for which we will provide you a quote.


SHIPPING AND HANDLING

Orders are processed M-F 8AM-5PM, EST. There is up to a
2 business day turn around from the time of payment until shipment. Please remember, each piece is made to order just for you, so we ask for enough time to complete your pieces.

ICOCO is not responsible for lost or stolen packages - replacements or refunds will not be provided.

Domestic

Orders subtotaling $120+ receive free shipping!

Orders are shipped via Canada Post with tracking. Once an order has been shipped from our office, delivery time is typically 1-5 business days.

International 

There are two shipping options:

Canada Post Surface without tracking delivery time is typically 5-10 business days - may vary depending on your country’s customs process.

Canada Post International Parcel with tracking delivery time is typically up to 10 business days. This option includes tracking and insurance. This option is preferred especially for larger orders.

  • ICOCO is not responsible for any customs fees, taxes, or tariffs that may be applied